Integrated IT Performance Management

<p>If you are in search of real-world practical scenarios of IT performance management practices with a desire to obtain examples of strategic directives accountabilities outcomes and performance measures for managing IT services with an interest toward how performance management integrates with strategic and operational management then <b>Integrated IT Performance Management</b> is the perfect book for you.</p><p>Unlike theoretical books that focus on human resources performance management this book presents a compilation of the author’s extensive IT management performance management project management enterprise architecture and applications development knowledge and skills and industry experiences gained over more than 35 years as an IT professional in the private public and academic sectors in Canada and the United States.</p><p>It provides an Integrated IT Performance Management Framework (IPMF-IT)™ that integrates strategic IT operational and performance management components based on a results-driven performance measurement and accountability framework. It also demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle using a model-centric approach. A unique and innovative aspect of this model is the alignment of outcome measures with output measures which focuses on the effectiveness and efficiencies of output measures to the management measurement and delivery of IT services using integrated IT performance measurement dashboards.</p>