Integrating Productivity and Quality Management

This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees. Productivity and quality management concepts; productivity and total quality management challenges, opportunities, and scope of activities; the productivity-quality connection; productivity measurement; productivity and quality improvement through statistical process control; productivity and quality planning; techniques for resolving quality problems; productivity and quality improvement strategies and techniques; techniques for improving employee productivity, morale and employment; establishing and managing a productivity and quality improvement program; consumer satisfaction - a drive for quality and productivity improvement. Appendices: statistical tables; blank work forms for statistical control implementation; constants and formulas for control charts; blank work forms for the implementation of task analysis technique (TAT) for cost of quality computations; selected productivity and quality centers.