Intelligent Nation

<p><em>The Intelligent Nation</em> proposes a systemic and radical transformation of the organisation management ownership and performance of the services of the state by capitalising on the potential offered by contemporary information capability and fulfilling the rights and obligations both to and of citizens. </p><p>In this book John Beckford shows how by adopting the principles of an Intelligent Organisation the state can thrive and meet the needs of its citizens. He proposes a complete rethink of the state as the enabler or provider of public services. In particular he points to the failure of the public sector to significantly emulate the massive gains in productivity and customer focus experienced in both manufacturing and services (e.g. finance retailing insurance). Governance and all public services must be redesigned to align to the contemporary needs of the citizen and exploit the power of information to enable a transformation of their effectiveness redefine efficiency and support human-based services in crucial areas. Each chapter provides the key learning points a discussion of the problem in theory and practice integrated case studies and discussion points. </p><p>Written in an accessible style the book provides thought-provoking supplemental reading for masters and undergraduate students reading organisation theory organisation development political science public administration healthcare information systems and business and management science.</p>