Internal Change Management through the introduction of a Quality Management System

Studienarbeit aus dem Jahr 2011 im Fachbereich BWL - Unternehmensführung Management Organisation Fachhochschule Vorarlberg GmbH Sprache: Deutsch Abstract: Nothing is as constant as change. Companies are influenced by a variety offactors which made changes necessary. The cause of changes could beinternal or external. External factors could be a change of business partnersan economic crisis the globalisation or a change in laws.In this case the change was internal. The whole company was unorganisedfor example without any overview of current figures of incoming labour of theday any written work instruction how the tasks has to be done or anoverview of complaints from customers. The employees had no targets toachieve or some instruction how much work they have to do at one day. Soeverybody can work how he likes and as much as he likes.The management decided to introduce a Qualtity Management System in apart of the company to get an ISO certification. With an ISO certification itwould be possible to get more orders from other business sectors becausethe certification stands for trust and reliability. To enable the certification itwas necessary to change the whole working situation of the company. Forexample processes work instructions forms organisational charts a QualityManagement Manual an internal error management and a complaintsmanagement were needed. Furthermore a system for the different workwhich is done at that day was needed to plan a strategic future. Through aquality management system the company has to establish a vision.[...]