Interpersonal Conflict and Hotel Performance. A Cause Effect Analysis

Unresolved interpersonal conflict represents the largest reducible cost in many businesses yet it remains largely unrecognized. Most leaders and their senior managers seem unaware of the negative impact that interpersonal conflict in the workplace can have on their bottom line. Maintaining a good working environment devoid of interpersonal conflict is critical for the survival of a company in a competitive environment as in the hotel sector as it can greatly affect performance. The recommendation given in this book will guide managers on how to solve interpersonal conflict at the work place.