Introduction Facility Management Science

<p>John Lok&rsquo;s conceptualization of facility management science emphasizes the psychological approach which explores how the built environment influences the internal states of both employees and customers.&nbsp;</p><p>My view explains that the perceived quality of a facility directly impacts the service performance of employees; a comfortable safe and ergonomically sound workplace reduces cognitive load and physical fatigue thereby increasing individual productive efficiency.</p><p>The Psychological and Behavioral Economic Framework<br/>The core of my theory lies in the intersection of human psychology and the physical workspace.&nbsp; My view posits that when an organization invests in a dedicated facility management department it creates a protection layer for the consumer. This protection is both physical (safety and hygiene) and psychological (comfort and trust).</p><p>From a behavioral economic perspective the efficiency of an organization can be modeled by the relationship between the environment (E) and the output (O). My view suggests that:O=f(PET)Where O is the organizational output P represents psychological readiness and training of staff E is the quality of the facility environment and T is the technical tools provided.[1] [5] If E is neglected the marginal utility of P and T diminishes leading to a decrease in overall service performance and customer satisfaction.</p>