Introduction to Facility Management

<p><em>Introduction to Facility Management</em> is a comprehensive introduction to the dynamic and diverse field of facility management (FM). It answers questions such as: What is facility management? What does a facility management professional do? How can we classify facility management products and services? How do you set up a facility management organisation? How do you manage service processes using a master dashboard? Reflecting on current events the book defines new and exciting roles for facility management professionals.</p><p>This first international edition of the bestselling Dutch <i>Basisboek Facility Management</i> describes global trends and developments and international FM-standards and practices. With contributions of thought leaders such as Diane Levine Jens Schlüter Michiel Bakker Elizabeth Nelson Nicolas White and Susanne Balslev Nielson <i>Introduction to Facility Management</i></p><ul> <li>is the first international book on facility management which is supplemented and commented on by facility management teachers and practitioners;</li> <li>intriguingly and enthusiastically describes the full scope of the FM-profession;</li> <li>provides a theoretical framework and insight into FM-practice.</li> </ul>