Introduction to Quality Management: Fundamentals of TQM Lean and Six Sigma

<p>This comprehensive book delves into the foundational principles philosophies and practical applications of Total Quality Management (TQM) Six Sigma and leading quality thinkers who have shaped today&rsquo;s management landscape. It offers a detailed exploration of quality concepts from renowned experts like Deming Juran Crosby and Taguchi weaving their timeless insights into an actionable framework for organizational excellence.</p><p>Readers will gain a deep understanding of critical topics such as quality dimensions customer satisfaction cost of quality waste reduction and process improvement methodologies including DMAIC and DMADV. The book emphasizes real-world examples&mdash;from the legendary Mumbai Dabbawala logistics system to modern Six Sigma implementations&mdash;to illustrate how quality management disciplines drive sustained profitability and customer loyalty under competitive global business environments.</p><p>Designed for quality professionals managers students and business leaders this work serves as both an academic reference and a hands-on guide to instilling a quality culture that empowers employees enhances operational efficiency and delight customers.</p><p>Unlock the secrets to delivering world-class quality consistently and learn how to transform quality from a cost center into a strategic business advantage.</p>