Investigating the Optimal Management Strategy for a Healthcare Facility Maintenance Program

<p>Reacting to the need to transform and the increasing pressure to outsource all non-core activities Air Force Material Command Surgeon General discontinued its previous use of full service contracts with original equipment manufacturers and adopted a relatively new maintenance outsourcing strategy: strategic partnering with an equipment management firm. The objective of this study is to create a decision-model for selecting the optimal management strategy for a healthcare organization's facility maintenance program. This study used personal interviews with facility management personnel from MAJCOMs to collect and analyze data. This study offers a re-conceptualized framework for viewing and understanding the various maintenance programs and their interrelationships. Additionally the study evaluates the strategic fit between maintenance programs and strategic objectives and finally examines the strength of the strategic fit and how it relates to overall customer satisfaction of the maintenance program. The data from the interviews tested the interviewee's relative satisfaction with their programs and analyzed each management program and determined which strategic objectives resulted in satisfaction. This research found that facilities should determine their particular level of risk. Facilities that prefer term vs. whole insurance may be more satisfied with a program that hedges its risk by utilizing multiple OEMs or 3rd party providers. Facilities that desire stable pricing and cost structures and consolidated management would do well to investigate single OEMs or single comprehensive providers.</p><p>This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact and remains as true to the original work as possible. Therefore you will see the original copyright references library stamps (as most of these works have been housed in our most important libraries around the world) and other notations in the work.</p><p>This work is in the public domain in the United States of America and possibly other nations. Within the United States you may freely copy and distribute this work as no entity (individual or corporate) has a copyright on the body of the work.</p><p>As a reproduction of a historical artifact this work may contain missing or blurred pages poor pictures errant marks etc. Scholars believe and we concur that this work is important enough to be preserved reproduced and made generally available to the public. We appreciate your support of the preservation process and thank you for being an important part of keeping this knowledge alive and relevant.</p><br>