Investing in e-commerce for jewellery retailers

Bachelor Thesis from the year 2011 in the subject Business economics - Company formation Business Plans grade: 13 language: English abstract: AbstractPurpose: The purpose of this study is to develop a basic guideline for jewellery retailers foran investment in e-commerce by handling the important success factors difficulties and risks.Design/methodology/approach: Firstly analysing previous results for important successfactors difficulties and risks general in e-commerce. Secondly expert interviews with four ecommercestart-up managers and one consultant for the jewellery industry to analyse thespecial challenges in e-commerce for jewellery retailers. Thirdly by combining these resultsand appropriate solution approaches based on the expert interviews and further literaturedeveloping a basic guideline how to handle these factors at an investment in e-commerce.Findings: Many general e-commerce success factors difficulties and risks in e-commerceapply also for the jewellery retailers. For jewellery retailers the picture quality page designand customer trust is more important as in other industries.Limitations: The focus of study and guideline is on e-commerce for B2C jewellery retailersthere is no examination about product development or selection. Furthermore it is focus onthe behaviours in western Europe and excluded the gems market.Practical Implication: The study helps jewellery retailers at their investment in e-commerceby facilitate to handle the important success factors and difficulties as well as to protectionfor pitfalls by using the developed guideline.Originality/value: The study developed unique guideline for jewellery retailers for aninvestment in e-commerce.