IT Maintenance

IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way this book helps readers understand how to apply modified project management best practices. From IT maintenance managers project managers and team members to CIOs readers will: - Discover cost savings associated with reducing staff Improve reporting status and metrics -Build greater customer satisfaction Learn how to perform work consistently - Decrease staff stress level by stabilizing expectations -Streamline team operations -Decrease the manager's ongoing workload PLUS! This practical reference is organized by process groups similar to the PMBOK® - providing you with applied step-by-step guidance.