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About The Book
Description
Author(s)
Whether you're preparing for your service management foundation exam or simply want to understand service management better this new edition of our popular book covers the latest thinking and provides a comprehensive practical introduction to IT service management. Building on their collective service management experience the authors walk you through essential concepts including processes functions and roles and illustrate these with real-life examples.
Piracy-free
Assured Quality
Secure Transactions
Fast Delivery
Sustainably Printed
Details
ISBN 13
9781780173184
Publication Date
-21-03-2016
Pages
-226
Weight
-373 grams
Dimensions
-170x244x12.11 mm
