ITIL® 4 Essentials

<p>ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges includes new technologies and incorporates new ways of working.</p><p>ITIL<sup> </sup>4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create deliver and operate technical products and services that fit their organisation's wider business strategy.</p><p><em>ITIL<sup>®</sup> 4 Essentials</em> contains everything you need to know to pass the ITIL 4 Foundation Certificate plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus making it ideal for newly qualified practitioners.</p><p>The book offers practical tips - based on the author's extensive experience - for applying service management in the real world with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.</p><p>Ideal for self-study candidates and training participants <em>ITIL 4 Essentials</em> will prove a helpful companion to their studies and a practical aid for their professional development. Project managers contractors or consultants with limited study time will also find it essential to their part-time education.</p><p>This second edition has been updated to align with amendments to the ITIL<sup>®</sup> 4 Foundation syllabus including:</p><p></p><p><br></p><p></p><p><strong>A perfect companion before during and after your ITIL exam - buy your copy today.</strong></p><p></p><p>ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.</p>