ITIL Foundation Essentials: The Exam Facts You Need

Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive but rather it is a framework that organizations can adopt and adapt. The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements concepts and terminology used in the ITIL service life cycle. The aforementioned elements concepts and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam. All you need to know to achieve ITIL Foundation Certification An official ITIL(R) Licensed product ITIL(R) Foundation Essentials is a distillation of critical information-no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates ITIL community training delegates itSMF/BCS members and V2 Foundation Certificate holders who have yet to take an upgraded exam this pocket guide is fully aligned with the ITIL 2011 core volumes. Project managers who are looking to expand their qualifications and IT contractors or consultants who dont want to take time out from their day jobs to attend a course will also find this pocket guide an essential companion to their studies and education. The complete ITIL Foundation syllabus The essential companion for those studying the ITIL Foundation syllabus the pocket guide covers key areas including: *A basic introduction to ITIL and a description of service classifications (core enabling enhancing) and an outline of internal and external services. *A point-by-point summary of the purpose objectives scope and value of the five stages of the service life cycle that form the ITIL core-from strategy and design through to transition operation and continual service improvement (CSI). *Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including stakeholders and processes functions and roles) and throughout the pocket guide the wide range of 3 4 and 5 letter ITIL acronyms (including PBA FMITS BRM SLM OLA SLR VBF ITSCM SACM RADM) are expanded and explained. *A brief summary of the ITIL qualification scheme and the Foundation exam. The ideal revision guide for the ITIL Foundation examination