ITIL Service Management

<p><strong>ITIL Service Management: Advanced Guide | Create 45 Service Projects | Including Process Automation</strong> is your essential playbook for transforming IT operations with real-world ITIL practices. Whether you're an IT manager process consultant service desk lead or ITIL certification candidate this book delivers a practical and strategic roadmap for implementing ITIL successfully across your organization.</p><p>Written by industry expert <strong>Oliver Trent</strong> this advanced guide walks you through <strong>45 hands-on service management projects</strong> aligned with ITIL v4 principles-designed to elevate efficiency user satisfaction and business value. From request fulfillment and change control to incident automation and SLA monitoring each project includes clear steps automation options and actionable KPIs to track progress.</p><p><strong>Inside this guide:</strong></p><ul><li>Service design and delivery blueprints tailored to ITIL 4</li><li>Projects for automating core ITIL processes using modern tools</li><li>Guidance on building CMDBs service catalogs dashboards and value streams</li><li>Templates and real-life scenarios for service improvement initiatives</li><li>Strategies to align IT with business through outcome-driven service design</li></ul><p>Whether you're modernizing legacy systems or starting from scratch this book helps you translate ITIL theory into <strong>measurable repeatable outcomes</strong> that improve performance across the IT lifecycle.</p><p><strong>Unlock the power of ITIL to streamline services and deliver consistent value.</strong></p>