Juran on Quality by Design

Building on the experiences of scores of companies and hundreds of managers J.M. Juran the world-renowned quality pioneer presents a new exhaustively comprehensive approach to planning setting and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service manufacturing and support he offers a practical plan for companies to achieve strategic market-driven goals by following a structural approach to planning quality.Quality according to Juran has become a prerequisite for business success. He cites the loss of market share failure of products and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals identify customers determine customer needs provide measurement and develop process features and controls to improve business tactics.The author gives new emphasis to setting quality goals planning in multifunctional processes establishing data bases for quality planning motivating managers and the work force and introducing quality planning into organizations.