In 'Key Issues in the New Knowledge Management' Firestone and McElroy the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management.The issues the book addresses are central in the field today:* The Knowledge Wars or the issue of how you define knowledge determines how you manage it* The nature of knowledge processing* Information management or knowledge management?* Three views on the evolution of knowledge management* The role of knowledge claim evaluation in knowledge processing or the difference between opinion judgements information data and real knowledge in knowledge management systems* Is culture a barrier in knowledge management?* The Open Enterprise and accelerated sustainable innovation* Portals* How should one evaluate KM software?* Intellectual Capital* Measuring the impact of KM initiatives on the organization and the bottom line* KM and terrorism
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