Introduction/PART ONE: UNDERSTANDING KNOWLEDGE IN ORGANIZATIONS/Tough Questions on Knowledge Management /Future Research into Knowledge Management/Knowledge Organizations and Competition/Organizational Knowledge and Learning/Knowledge and the Concept of Trust/PART TWO: MANAGING AND MEASURING KNOWLEDGE IN ORGANIZATIONS/Three Tales of Knowledge-Creating Companies/Knowledge Enablers/Errors and Learning in Organizations/The Knowledge Spiral/Knowledge as a Strategic Resource/Competing with Intellectual Capital/The Learning-Knowledge-Value Cycle