Leading High Performing Contact Centers and Teams

<p><strong>76% of customers will be loyal to a brand if they feel heard and appreciated. This is one of many reasons why you need a well-led contact center!</strong></p><p>The fact is that no business can maintain consistent profits and growth without a highly effective and productive team. It just won't work. Your customers need to feel like they're interacting with empathetic and real people rather than a soulless brand.</p><p>But for any team to succeed its leader must be capable and informed. They can't just wing it or try to bend team members to their will.</p><p>So how do you make sure your team is developed and motivated enough to keep clients happy while meeting all the KPIs and performance metrics? <strong>All the answers are in this book.</strong></p><p>Learn about various effective leadership and management styles strategies and the correct recruitment approaches for your team in this book.</p><p>Inside <em>Leading a High Performing Contact Centers and Teams</em> you'll find answers to such questions as:</p><p><strong>How can I strike a balance between empathy and getting results?</strong></p><p>How can I effectively manage a remote team?</p><p>What are the factors that influence recruitment?</p><p>Why is emotional intelligence important?</p><p>What is change management and performance management?</p><p><strong>How can I tell that my leadership style and strategy are working?</strong></p><p><strong>And so much more!</strong></p><p>This is an engaging and insightful book for the modern leader who just wants the best for their team business and customers.</p><p><strong>If this is you hurry now and get this book!</strong></p>