Learning To Run - A Guide To Business Process Re-engineering

David Broadbent presented a number of theories round a case study at the OMG BPM Think Tank in November 2008 in Putten Netherlands. The main points were that lots of organisations suffer from some or all of the following: / No Cross-functional communication or co-operation. / No understanding of the end-to-end process / No ownership of the end-to-end process / Blame culture / Silo mentality / Resistance to change / Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.