Lessons from the Drive-Thru

<h4><strong style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>It Was Never About the Tacos</strong></h4><p><br></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Leading a team is hard. There is immense pressure to deliver results while leading a team of unique diverse individuals. As a Taco Bell manager Monica Rothgery tried muscling her way through working extremely hard only to produce mediocre results. Over time she learned that her job was not to run the business but to </span><em style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>lead</em><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)> the team. Once leadership became the focus turnover decreased the customer experience improved and the business grew.</span></p><p><br></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>In </span><em style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Lessons from the Drive-Thru: Real Life</em><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)> </span><em style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Wisdom for Frontline Leaders</em><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)> Monica uses stories from behind the counter to illustrate the power of true servant leadership. Both new and experienced leaders will learn how to:</span></p><ol><li data-list=bullet><span class=ql-ui contenteditable=false></span><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Shift the focus from me to we and watch the team thrive while the business grows.</span></li><li data-list=bullet><span class=ql-ui contenteditable=false></span><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Discover the power of using uniqueness to lead with ease authenticity and vulnerability.</span></li><li data-list=bullet><span class=ql-ui contenteditable=false></span><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Realize the potential to impact the lives of those of team members.</span></li><li data-list=bullet><span class=ql-ui contenteditable=false></span><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Anticipate the unexpected and persevere with grace.</span></li></ol><p><br></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Enjoy Monica's sometimes funny sometimes soul-crushing stories of her journey to discover the true meaning of leadership in </span><em style=background-color: rgba(255 255 255 1); color: rgba(15 17 17 1)>Lessons from the Drive-Thru.</em></p>