Level 3 Customer Service Specialist

<p><strong><em>Level 3: Customer Service Specialist </em></strong> has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other similar Level 2/3 Diplomas and Certificates in Customer Service.</p><p>The book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner.</p><p>The book is designed to match the modules of study in the apprenticeship standard and therefore make selective study very straightforward.</p><p>It is also intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship but also afterwards with many areas of support and guidance appropriate and relevant to a career in Customer Service after the qualification has been achieved.</p>