Linguistic Communication Challenges Encountered by Tourists Visiting Musanze District

Research Paper (undergraduate) from the year 2014 in the subject African Studies - Linguistics grade: 16 INES Ruhengeri Institute of Applied Science (INSTITUTE OF APPLIED LINGUISTICS) course: Languages and applied linguistics language: English abstract: At the end of his languages and applied linguistics studies the researcher decides to carry out the research about Linguistic communication challenges encountered by tourist visiting Musanze District under the case study of VNP Area with the aim of making an assessment of linguistic skills and the level of customers' satisfaction in Tourism and hospitality industry. This goal was achieved under the following objectives: To identify linguistic communication challenges encountered by tourists when they are being offered Tourism and hospitality services To identify the effects of linguistic communication challenges on Tourism and hospitality To suggest promising solutions to address linguistic communication challenges identified in Tourism and hospitality. As far as hypotheses are concerned the researcher assumed firstly that since Rwanda a multilingual country with a single and common mother tongue Tourists are likely to encounter linguistic communication challenges. Secondly unsatisfied tourists classify Rwanda as a tourists' nonattractive area and thirdly training by competent language professionals is one of the strategies to address language problem. The population of this research is a set of 165 Tourists who were purposively selected from the area of the study and 58 service providers who by quota sampling were segmented into 28VNP tourists guides15 tours guides/drivers5 community guides and 10 hotel bar restaurant as staff who necessarily interact with tourists. According to the findings 86 tourists (52%) tourists experienced language challenges related to: the lack of knowledge of international languages cultural identification by 99 tourists or 60% while nature interpretations relate