Manager's Guide to Crisis Management

<p><b>Lead your Organization through any business crisis--and emerge stronger than ever</b></p><p><i>Manager's Guide to Crisis Management</i> provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization.</p><p>Covering every aspect of the topic--from defining crisis management and policies to training for and responding to crises--it helps you fully grasp any situation that threatens business careers and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics including: <ul><li>Planning for and training staff in crisis management<li>Anticipating and preventing crises before they occur<li>Managing the company's online reputation<li>Addressing crises that affect multicultural stakeholders<li>Creating effective crisis-related messaging<li>Knowing when to bring in a specialist</ul><p><b>About the Briefcase Books series: </b></p><p><b>Briefcase Books</b> written <i>specifically</i> for today's busy manager feature eye-catching icons checklists and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: </p><p><b>Key Terms: </b> Clear definitions of key terms and concepts<br><b>Smart Managing: </b> Tactics and strategies for managing crises<br><b>Tricks of the Trade: </b> Tips for executing the tactics in the book<br><b>Mistake Proofing: </b> Practical advice for minimizing the possibility of error<br><b>Caution: </b> Warning signs for when things are about to go wrong<br><b>For Example: </b> Examples of successful crisis management<br><b>Tools: </b> Specific planning procedures tactics and hands-on techniques<br>