Manager's Guide to Crisis Management

Lead your Organization through any business crisisand emerge stronger than everManagers Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization.Covering every aspect of the topicfrom defining crisis management and policies to training for and responding to crisesit helps you fully grasp any situation that threatens business careers and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics including:Planning for and training staff in crisis managementAnticipating and preventing crises before they occurManaging the companys online reputationAddressing crises that affect multicultural stakeholdersCreating effective crisis-related messagingKnowing when to bring in a specialistAbout the Briefcase Books series:Briefcase Books written specifically for todays busy manager feature eye-catching icons checklists and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:Key Terms: Clear definitions of key terms and conceptsSmart Managing: Tactics and strategies for managing crisesTricks of the Trade: Tips for executing the tactics in the bookMistake Proofing: Practical advice for minimizing the possibility of errorCaution: Warning signs for when things are about to go wrongFor Example: Examples of successful crisis managementTools: Specific planning procedures tactics and hands-on techniques