Managing Intercultural Conflict Effectively

In this volume Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model including the relationship among conflict ethnicity and culture; and second integrate theory and practice in the discussion of interpersonal conflict in culture ethnic and gender contexts. While the book is theoretically directed it is also a down-to-earth practical book that contains ample examples conflict dialogues and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology social psychology sociology marital and family studies international management and communication.