Managing Sticky Situations at Work

This title is a practical guide for the millions of men and women who may find themselves dealing with difficult or problematic situations in the workplace.Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable unproductive workplace conflicts in a forthright sensitive and systematic way. This necessary and timely title gives readers examples of common real-life workplace situations followed up with a new and effective way to respondthe Say It Just Right model of communicationapplied to each case.Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses co-workers clients and subordinates. Examples come from the health care professions information technology companies small businesses retail the public sector and other sources. From back-stabbing and personality clashes to bullying bosses and awkward office romances to inappropriate Internet use and nasty emails it gives readers recognizable scenarios practical solutions and the parameters to help them say it just right when it is time to act.