Managing Your Mouth: An Owner's Manual for Your Most Important Business Asset

Foot-in-mouth syndrome may sound like a joke but the result can be disastrous in the workplace. Managing Your Mouth helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belong. This valuable guide starts readers off with an in-depth personal assessment and then explains how they can: * use verbal skills to move up the corporate ladder * say the right thing at the right time * judge personality and its influence on behavior * evaluate the role of nonverbal cues and meanings The authors advice will help readers handle the most trying communication scenarios including controversy bad news networking gossip company secrets proprietary information meetings and interviews.