Mapping Workflows and Managing Knowledge

This is a book that does what the title says and is different from most business process mapping information in three key ways. First it lets you capture all the knowledge that goes into a workflow in any kind of organization including the most difficult kind of all the tacit knowledge people bring to the job and carry in their heads. Second it is simple powerful flexible and easy to learn. Finally this book does not require installing learning and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year-long program of studying analyzing and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force and then applied to organizations of all kinds over more than two decades. It has been taught and applied by the author and others in many short courses. In short-this book works.