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About The Book
Description
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Intangibility is a major issue in the marketing of services with several ramifications. Customers have to buy such services based on mutual trust and confidence they repose with the seller. Hence sellers deal with several challenges throughout the life cycle of a Service. These challenges become even more consuming for the sell given the kind of cut-throat competition prevailing in the current market scenario. To add to this the intervention of the technology particularly the application of Inte