Mastering professional communication

This guide is dedicated to all those who communicate in the workplace. In this guide we will look at different aspects of informal communication connected courtesy and telephone communication.The first part of this book focuses on informal communication in the workplace. You''ll discover practical tips for improving your informal communication strengthening your professional relationships and fostering a positive productive work environment.The second part is dedicated to Connected Courtesy. In the age of digital communication it''s essential to know how to respond to messages with elegance. We''ll introduce you to strategies for effectively managing your e-mails instant messages and professional social networks. You''ll learn how to maintain respectful clear and concise communication while avoiding misunderstandings and common communication errors.Finally the third part shows strategies for successful telephone communication in the workplace.