Messages

This classic, best-selling communication skills book has already helped thousands of people cultivate better relationships with friends, family members, coworkers, and partners. now fully revised and updated, this long-awaited fourth edition of messages teaches readers to become active listeners, read body language, identify communication styles, practice conflict resolution, improve public speaking skills, and much more. in addition, the book features a new, crucial chapter on digital communication to help readers thrive in the modern world. matthew mckay, phd, is professor at the wright institute in berkeley, ca. martha davis, phd, was a psychologist in the department of psychiatry at kaiser permanente medical center in santa clara, ca, for more than thirty years prior to her retirement. patrick fanning is a professional writer and coauthor of many psychology and communications titles.