My Call Center Business

From his long African journey to the Moroccan call center Samuel sincerely recounts the story of his conversion to a profession that is little-known to many but full of promise: the call center. Through his personal story and ten years' experience he reveals the realities of this demanding sector its codes tools and keys to excellence. From the fear of the first call to reaching positions of responsibility the author shares his miseries his triumphs and above all a message of hope.An inspiring testimonial and practical guide for all those who wish to flourish in this profession.