Network

How does a telecommunications company function when its right hand often doesnt know what its left hand is doing? How do rapidly expanding interdisciplinary organizations hold together and perform their knowledge work? In this book Clay Spinuzzi draws on two warring theories of work activity activity theory and actor-network theory to examine the networks of activity that make a telecommunications company work and thrive. In doing so Spinuzzi calls a truce between the two theories bringing them to the negotiating table to parley about work. Specifically about net work: the coordinative work that connects coordinates and stabilizes polycontextual work activities. To develop this uneasy dialogue Spinuzzi examines the texts trades and technologies at play at Telecorp both historically and empirically. Drawing on both theories Spinuzzi provides new insights into how net work actually works and how our theories and research methods can be extended to better understand it.