Obtaining Value from Big Data for Service Delivery

Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy profitability and process improvements. All service systems generate big data these days especially human-centered service systems. It has been characterized as the collection analysis and use of data characterized by the five Vs: volume velocity variety veracity and value (of data). This booklet will help middle senior and executive managers to understand what big data is; how to recognize collect process and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational tactical and strategic decision-making in service-oriented organizations.