Ever Dreamed Of A Newly Fitted Kitchen Or Bathroom Then Bought One Only For It To Turn Into A Nightmare? This Book Tells The Real Story Of What It'S Like To Work Behind The Scenes Of A Home-Improvement Company. The Mismanagement And Incompetence The Failings And The Politics As Well As The Customers That The Consumer Programs Chose To Ignore Recited As A Human Story By A Man Who For Nearly Thirty Years Was Left To Sort It All Out.