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About The Book
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BPOs and call centres are the workplace of choice for more than 2 million young Indians today. The mushrooming rise of innumerable BPOs in India is a reflection of the phenomenal success of the offshore delivery model worldwide. The Indian IT services industry alone is worth over $70 billion today and contributes to more than 5 per cent of the country's GDP. Offshoring is part of a global phenomenon where people work for clients in other countries who they've never met without ever having to tra