Online Dispute Resolution

Online Dispute Resolution . Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today. and tomorrow . A Promise Unfulfilled and What to Do About It - Complaint Handling Now . Marc Grainer; Scott Broetzmann, David Beinhacker, and . Richard Grainer . Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective . Jo DeMars . Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System . Pablo Cortes . Consumer Trust and Business Benefits with ODR . Immaculada Barral-Vials . Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design . Riika Koulu . The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool - Benefits and Challenges . Amy Koltz . Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View . Katherine G. Newcomer . One Man's View of One Country - ADR & ODR and the future of complaint management in the UK . Adrian Lawes