Organisational innovations and global performance

This research focuses on measuring the impact of organisational innovations introduced at CADECO Kwilu Ngongo on its overall performance. The implementation of organisational innovations at CADECO had a positive impact on sales/production volume (86%) and on service quality (76%). For social performance the greatest gain was observed for horizontal communication (93%) close to the 95% confidence level and we observed the following results for the other indicators: 71% for morale/climate in the company and development of skills 79% for vertical communication and finally 86% for the degree of cooperation between departments and autonomy. The implementation of organisational innovations at CADECO Kwilu Ngongo has a positive impact on social performance.