Perspectives on Dialogue

There Is A Growing Sense Today That Organizations And The People That Make Them Up Are To Repeat A Figure Of Speech Recently Used By Robert Kegan In Over Their Heads. As Diversity Becomes The Rule And Change The Sole Constant Complexity Is Increasing. It Is Generally Agreed That The Only Effective Response To This Complexity Is Development: Both At The Individual And Organizational Level. One Frequently Practiced But Imperfectly Understood Developmental Activity Is Talk. This Paper Looks At The Relationship Between Talk And Development In Organizations Noting The Ways That Developmental Talk--Or As It Is Often Referred To Dialogue--Differs From The Skilled Talk That Goes On All The Time. It Also Summarizes Five Views On Dialogue As Offered By Leading Theorists Offers A Series Of Practical Observations Based On These Views And Presents Some Examples Of How Dialogue Has Been Incorporated Into The Work Processes Of Organizations.