The Powerful Phrases for Dealing with Difficult People

<p><strong>How to Manage Work Relationships in a Constructive Way that Leads to Success.</strong></p><p>Learning how to maintain strong harmonious work relationships is essential. Unfortunately at some point in your career you'll have to work with people whose personalities or habits make every interaction with them a trial.</p><p>Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. <em>Powerful Phrases for Dealing with Difficult People</em> is packed with practical and easy-to-use tactics such as: </p><ul><li>325 powerful phrases to communicate effectively as well as powerful actions to take in support of those phrases.</li><li>30 common personality traits behaviors and workplace scenarios along with the phrases that work best with each.</li><li>Nonverbal communication actions to back up your words.</li><li>Sample dialogues that demonstrate how phrasing improves interactions.</li><li>A five-step process for moving from conflict to resolution.</li><li>Why This Works sections that provide detailed explanations.</li></ul><p> </p><p>Often an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers you'll learn how to develop the skills to handle any type of conflict with anyone.</p>