Practical Speech User Interface Design

<p>Although speech is the most natural form of communication between humans most people find using speech to communicate with machines anything but natural. Drawing from psychology human-computer interaction linguistics and communication theory <strong>Practical Speech User Interface Design</strong> provides a comprehensive yet concise survey of practical speech user interface (SUI) design. It offers practice-based and research-based guidance on how to design effective efficient and pleasant speech applications that people can really use. </p><p>Focusing on the design of speech user interfaces for IVR applications the book covers speech technologies including speech recognition and production ten key concepts in human language and communication and a survey of self-service technologies. The author a leading human factors engineer with extensive experience in research innovation and design of products with speech interfaces that are used worldwide covers both high- and low-level decisions and includes Voice XML code examples. To help articulate the rationale behind various SUI design guidelines he includes a number of detailed discussions of the applicable research.</p><p>The techniques for designing usable SUIs are not obvious and to be effective must be informed by a combination of critically interpreted scientific research and leading design practices. The blend of scholarship and practical experience found in this book establishes research-based leading practices for the design of usable speech user interfaces for interactive voice response applications.</p>