Principles of Communication

The book contains: Concept of Meaning of communication features importance patterns techniques of communication - formal/ informal verbal/ written downward & upward. Barriers of communication Essential of communication 7 C’s of communication Factors affecting process of communication. Transmission of ideas facts & figures from one person to another elements of communication process (message sender encoding channel receiver decoding acting & feedback). Intro-personal communication interpersonal communication group communication (public crowd small group) mass communication non-verbal communication body language. Planning and conducting interviews selection interviews reprimand interviews clinical & psychological interviews grievance interview exit interviews preparation with reference to welcome introduction and thanks.