Process Precepts

In December 2015 I set myself a challenge to post a short piece about some aspect ofbusiness process management (BPM) on LinkedIn every week throughout 2016. There werea couple of near misses but I made it-52 posts under the title Process Precepts each sentout on Saturday morning wherever I was in the world.This book comes directly from those posts. My objective was to capture the reactions ofothers to the content of the posts; to assemble an eclectic collection of ideas thatresponded to my thoughts in a variety of interesting ways. I wanted a diverse group ofcommentators who would agree disagree extend my ideas narrow my ideas go off at auseful tangent and generally use each of my posts as a launch pad for an extendedconversation. The final team of sixteen commentators contains academics vendorsconsultants and authors. Importantly it also contains many people whose job descriptionstask them to bring process management theory and practice to life in the gritty reality ofmanaging a real organization-with all its complexities latencies impossible demands andhuman frailties and potentials.The sixteen contributors to this book are:Jitendra Agrawal Senior Vice President business and Service Excellence HDFC Life IndiaBasma AlBuhairan Managing Director Health Care and Life Sciences Saudi ArabianGeneral Investment Authority Saudi ArabiaTom Davenport Distinguished Professor of Information Technology and ManagementBabson College BostonUSAGaby Doebeli Business Architect and Analyst Brisbane City Council AustraliaJoseph Drasin Director of Process Improvement and Innovation University ofMaryland College Park USAPaul Harmon Executive Editor BPTrends and Senior Consultant Cutter ConsortiumLas Vegas USAPrashant Hoskote Senior Director-Quality Service Excellence and Innovation MaxGroup New Delhi IndiaEmiel Kelly Process Common Sensei Procesje.nl Hoo