Productivity and service quality

Objective: To determine how service quality influences productivity in the company Importaciones y Exportaciones Felles E.I.R.L. in the district of Santa María 2021.Methods: The study population was 25 workers of the company Importaciones y Exportaciones Felles E.I.R.L. The Likert scale questionnaire was used as a measurement instrument. The following dimensions were considered: Responsiveness Empathy Reliability Efficiency Effectiveness Effectiveness for both variables. The reliability of the instruments was assessed by Shapiro Wilk. Pearson''s test. Results: The results show that as shown in Table 24 a correlation coefficient of r= 0.270 was obtained with a p= 0.019 (p> 0.05) which means that the alternative hypothesis is accepted and the null hypothesis is rejected. Conclusion: The results obtained show that there is a relationship between the two variables: Quality of service and Productivity because there is a weak negative correlation but at the same time the significance level is greater than 0.05 which demonstrates the relationship between the two variables and their dimensions.