Project Red Light

<I>Project Red Light</I> is an invaluable resource for any business leader who wants to build a high performance team.</p>Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of experiences and decisions that teams are confronted with when delivering a service to a customer. In clear and understandable language Bitner explains how a leader can implement a systematic approach to improving employee performance business processes and ultimately the service provided to the customer.</p><I>Project Red Light</I> covers a diverse field of topics including:<ul><li>Making continuous improvement a way of life for the team<li>Implementing a system where employees have the opportunity to rate and provide input on their service experiences<li>Improving team confidence collaboration and contribution<li>Offering employees real empowerment opportunities<li>Partnering and coaching employees on project improvement fundamentals<li>Learning how to get employees interested and vested into the business they serve<li>Strengthening the employee relationship <li>Establishing Esprit de Corps</ul></p><I>Project Red Light</I> is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood agreed to and accomplished collectively. </p>Confidence creates high performers. High performers achieve excellence.