Proposal to improve the quality of telephone sales service

The book aims to design a proposal to improve the quality of service of the company Banco Estado contacto 24 hrs S.A.The proposal is to improve the quality of service delivered by the company which aims to sell financial products via telephone to customers across the country making visits to deliver the product to your home or business in order to avoid approaching a branch and optimize the customer''s time. The problem that arises within the company that led us to improve the service is that it fails to specify the visits offered delivers wrong documents and does not make a good request or lose documentation adding to that hinders the work of the headquarters to activate the products for lack of documentation.Other problems arise with the logistics company and with the head office department because it delays a lot the management required for the activation of the credit which is the deposit of money to the customer''s account postponing the days of the service offered leaving the customer dissatisfied showing the inefficient quality of service and loss of loyalty.