Public Sector Health Insurers

Health insurance continues to be one of the rapidly growing sectors in the Indian insurance industry. The growth of the health insurance industry lies mainly in better customer orientation in terms of servicing the customers standardization of procedures and definition across the industry. Customers’ satisfaction of insurance should aim at customer delight in the present context. The prime objective of the study is to analyze the policy holder’s perception towards the services of public health insurers in the study area. To identify the factors influencing policyholder satisfaction on public health insurers’ services. Finally to understand the problems encountered by the respondents while utilizing the services of public health insurers in India.