Punching in

<p>During a two-year urban adventure through the world of commerce journalist Alex Frankel proudly wore the brown uniform of the UPS driver folded endless stacks of T-shirts at Gap brewed espressos for the hordes at Starbucks interviewed (but failed to get hired) at Whole Foods enrolled in management training at Enterprise Rent-A-Car and sold iPods at the Apple Store.</p><p>In this lively and entertaining narrative Frankel takes readers on a personal journey into the land of front-line employees to discover why some workers are so eager to drink the corporate Kool-Aid and which companies know how to serve it up best. </p>