Quality as an Organizational Strategy

<p>From the authors of <em>The Improvement Guide</em> <em>The Health Care Data Guide Quality Improvement Through Planned Experimentation </em>and<em> Transforming Health Care Leadership</em>.</p><p><br></p><p><strong><em>Quality as an Organizational Strategy </em></strong>describes an approach to leading organizations based on W. Edwards Deming's charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a strategy and describes a framework of five activities for leaders that can generate both immediate results and long-term performance. The framework aligns the functions of measurement marketing planning and execution of improvement projects to optimize the performance of any organization. </p><p><br></p><p>Five activities for leaders to focus the organization on improvement:</p><ol><li data-list=bullet><span class=ql-ui contenteditable=false></span><strong>Purpose activity</strong> - <strong>Establish and communicate the purpose of the organization          </strong></li><li data-list=bullet><span class=ql-ui contenteditable=false></span><strong>System activity</strong> - <strong>View the organization as a system (System Map and Vector of Measures)</strong></li><li data-list=bullet><span class=ql-ui contenteditable=false></span><strong>Obtaining information activity (customer focus) - Establish a system to obtain information relevant to the Need the organization is fulfilling</strong></li><li data-list=bullet><span class=ql-ui contenteditable=false></span><strong>Planning activity - Planning to improve</strong></li><li data-list=bullet><span class=ql-ui contenteditable=false></span><strong>Managing improvement activity - Managing improvement efforts</strong></li></ol><p><br></p>