Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service via the lens of seven characters that individually represent different business types. The characters Dollar Stu Meaty Shopper Peachie Medic and BATS depict quality customer service for personal usage businesses educational institutions and organizations offering enhancement skills. Whether working for a business planning to operate a business or know someone in business this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures Baby Boomers Generation X and Generation Y. It provides a well illustrated range of customer service scenarios a better understanding of internal and external customer service diversity in customer service and an enhanced awareness of communication methods. The reader gains increased knowledge of how people businesses and leaders affect quality.